ShortStopping the ShortSale?
Friday, August 31st, 2007ShortStopping Short Sales to Stop the Bleeding?
In the years (decades) I’ve been choreographing preforeclosure short sale transactions, I’ve always asked the applicant to provide copies of original documents, and make additional copies for themselves since lenders made a habit of losing papers. Sometimes accidentally, other-times intentionally. Having worked in a prototypical loss mitigation arm of the nation’s then largest loan servicer, I knew the drill, and marching orders came from the department leader who took orders from the division leaders who took orders from….. and so on up the food chain.
The surest way for a manager to clear a department’s backlog is to deny partially complete workout applications and then send the loans to the foreclosure department… making them someone else’s problem. “By 5:00, any workouts not formally approved… send the borrowers a letter of rejection, refer the file to foreclosure, and then close the file. See you all on Monday!”
In today’s loss mitigation environment, its not much different. Except the loan servicers’ objective, in my opinion, isn’t so much about clearing a department’s workload… it is more about deferring the realization/monetization of loss. An under-performing or non performing loan is still an asset on the books… but once a short sale is approved, the asset is exposed for what it is and real loss is incurred. For many lenders who seek investors.. maintaining the appearance of solvency is crucial in its quest for financing.
Comprehensive applications with supportive documentation are conveniently lost. (Irrespective of the loss mit’s instructions to FAX the application, I usually send a copy or copies of the workout/short sale application via US Priority Mail, Certified, return receipt requested).
Servicers’ customer service call centers can be voice mail jail if the lender hasn’t prioritized the account. Once you key in the loan account number… the “prison” keeps you in a holding cell, and either directs you to an overflowing voice mail box, or a human voice who states he or she cannot speak with you and then asks you submit a LOA for the third or fourth time. “FAX it, and then call back in 72 hours….”
How many of us trying to speak with the loan servicer’s designated loss mit rep have been placed on hold for far too long only to be disconnected? Coincidence? Nope. Design.
When the lender is ready to proceed… be ready. That’s when you’ll be glad you made extra copies of everything.